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We want you to shop with complete confidence. Our fair and transparent return policy is designed to make your experience at WAQEEN worry-free every single time.
At WAQEEN, customer satisfaction is our top priority. We understand that online shopping can sometimes result in products that don't meet your expectations — and that's perfectly okay. Our 7-Day Return Policy gives you a full week from the date of delivery to request a return or refund.
We process all returns fairly and transparently. Your refund will be issued for the full product amount, minus the delivery charges that were incurred — because delivery is a real cost we cannot recover once your order has been dispatched.
Your refund will be the product price minus the delivery charges. For example, if you paid Rs. 1,500 for a product and Rs. 200 was the delivery fee, your refund will be Rs. 1,300. This applies to all returns regardless of the reason.
We accept returns on items that meet the following conditions. Please read carefully before initiating a return request.
Returning an item is simple and straightforward. Follow these steps to get your refund processed as quickly as possible.
Refund Amount = Product Price − Original Delivery Charges
The delivery charges paid at the time of your order are non-refundable, as these costs are incurred once your order is dispatched. The return shipping cost is also the responsibility of the customer unless the item received was wrong or damaged.
Refund Methods: Your refund will be issued via the same payment method used for your original order, or via EasyPaisa / JazzCash / bank transfer as agreed with our team.
Processing Time: Refunds are typically processed within 3–5 business days after the returned item is received and inspected by our team.
Cash on Delivery Orders: For COD orders, the refund will be transferred directly to your EasyPaisa, JazzCash, or bank account. Please have your account details ready when contacting us.
Please Note: Return shipping cost is the customer's responsibility unless the return is due to our error — such as a wrong item, damaged product, or manufacturing defect. In such cases, we will cover the return shipping cost.
In addition to refunds, we also offer product exchanges within the 7-day return window. If you would like a different size, colour, or product, simply contact us and we will arrange the exchange subject to stock availability.
For exchanges, the customer is responsible for return shipping costs. Once we receive the item, we will dispatch your replacement product. If the new item has a different price, the difference will be charged or refunded accordingly.
Our team is available to assist you. Contact us via WhatsApp or call us directly — we will make sure your issue is resolved quickly and fairly.